FAQs 

(applies to all Afrocentials products, merchandise and services)

1. Can I cancel my order and get my money back?

-Yes, as long as your order has not been processed or shipped out, you can cancel and be refunded. However, each case will be judged at our discretion.

2. Do you accept returns or exchanges?

-We do not accept returns on items that have been shipped out, due to the sterile nature of each product there is no way to insure the product hasn't been contaminated therefore we wouldn't be able to restock the product.

-We may grant exchanges at our discretion. We will judge accordingly, case by case. However, should we agree to an exchange, you will have to cover shipping cost both ways.

3. My products were delivered broken/damaged, what do I do?

-Please contact us IMMEDIATELY with pictures (as proof) via Email: afrocentials@gmail.com or Text: 404.994.9400. If everything checks out we will resend your order free of charge.

4. My package never arrived!?

-Although we are NOT responsible for any lost or stolen packages after shipping; please contact us IMMEDIATELY and we will try to resolve this issue. Should we decide to resend your order, you will be responsible for shipping costs to have it resent.

5. Why is shipping so expensive and why do I need to sign for my package?

-The cost of shipping is set at a rate to ensure that you receive your package sooner than later in an effort (but not guaranteed) to prevent lost packages.

-We are NOT responsible for lost or stolen packages!! Unfortunately we live in a world where people are not honest and take things that do not belong to them. It is an unfair situation for us and our customers. Therefore, all orders require a signature in hopes to cut down on missing packages.

By clicking "Check Out"/ "Place Order" you agree to all of the above terms and conditions.